How can we help?

Getting Started

How do I create a Cleaning maids easy Account?

When you book your service, an account is automatically created for you. Click here to access it.

Do you service my area?

Cleaning Maids Easy are happy to serve the following East Bay locations:

Alameda
Castro Valley
Fremont
Hayward
Newark
Oakland
San Leandro
San Lorenzo
Union City

What is included in a standard cleaning?

You can find a detailed list of our services HERE

How much will it cost?

A reliable rate for standard cleaning will be provided once you complete the booking form.

*there are some rare instances where rate adjustments may need to be made. This typically occurs when the specs of the home are different than what was reported on the booking form (e.g. someone reports their home is 1000 sq. ft. when it is in fact 1500, the home is excessively cluttered and/or falls outside of the scope of a standard cleaning, home requires deep cleaning, etc. To avoid this, we encourage customers to provide the most accurate information possible). When in doubt, give us a call 408-634-4667

Do you bring your own cleaning supplies, products and equipment?

Our cleaning professionals come prepared with everything they need to deliver a pristine clean to your residence. Sit back, relax and let us do the rest.

Can I request special tasks or extras?

Yes! Just let us know on the booking form and we’ll do the rest. Don’t see what you need listed? Give us a call (510)600-3591 and we will do our best to meet your cleaning needs.

Manage Your Account

How do I log into my account?

If you already have an account, you may log in here.

If you have not yet created an account, then you may do so here.

How do I change my password?

Click here to log in to your account. Select your name, then select “change password”

How do I reset my password?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my address?

You must first log in to your account in order to update your address. Don’t have an account yet? Create one HERE

How do I change my credit card?

Click HERE to update your CC information

How do I book my first appointment?

You may book your first appointment online by using our booking form, or by downloading our app

Pricing & Policies

Can I apply a coupon to an existing appointment?

Yes! You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment! Coupons may only be added to upcoming appointments.

Trust & Safety

Can I trust my cleaning professional?

Of course! Your safety is our number one priority. All of our cleaning professionals have been thoroughly trained and vetted prior to entering your home. This includes criminal background checks, in-person interviews and routine performance reviews.

What happens if something goes wrong during my appointment?

At Cleaning Maids Easy, your satisfaction is guaranteed. In the event that you are not completely satisfied with our service, let us know within 24 hours and we will redo it.

Is my billing information kept safe and secure?

Of course! We utilize a secure booking form to ensure that your personal information is secure. Additionally, all Minted Maids credit card transactions are processed by Stripe, so there is absolutely no need for your credit card information to be stored in our system.

What is your refund policy?

At Cleaning Maids Easy, your satisfaction is guaranteed. In the event that you are not completely satisfied with our service, let us know within 24 hours and we will redo it, free of charge. If we are unable to adequately address your concerns, we ill provide you with a refund.